Case Study

Networthy Systems

Networthy Systems is a managed system provider specializing in small businesses with 75 or fewer computers. They offer computer services including break-fix repairs, network installations, and remote support. They pride themselves on being proactive, uncovering and fixing network problems before the client realizes there is a problem. With their primary goal of ensuring maximum system uptime, Networthy Systems offers fast, affordable and friendly onsite and remote service. Networthy Systems holds the Microsoft Small Business Specialist designation and is a Microsoft Certified Professional.

Rita Recovery

Rita Recovery is a non-profit organization and partner of the United Methodist Committee on Relief (UMCOR). Rita Recovery provides materials, labor and other relief for certain home owners affected by Hurricane Rita, which impacted southeast Texas in 2005. Rita Recovery started with 15 employees committed to excellent service – addressing the immediate relief needs of a devastated community. With over 4,700 volunteers to date, Rita Recovery has helped 268 families move back into their homes, with more families on their way.

The Challenge

Rita Recovery is spread out among several offices throughout southeast Texas. They started with no network, and no computers – and quickly went from 5 computers to 15 computers. Rita Recovery needed an IT strategy to support efficient information gathering. Each office needed a way to input interview information from their work in the field that was easy to access for the entire organization. They needed a multi-office strategy that allowed for the organization of field volunteers, and a way to get the right information to the right people. As a non-profit, Rita Recovery had a small budget, and needed a cost effective solution with quick implementation. Microsoft Small Business Server with built-in SharePoint offered capabilitiesthat would satisfy their goals – a network and system with remote access capabilities, intra-company communications and information sharing – and provide a huge cost savings using Microsoft’s non-profit discount program.

The Approach

Angela Baker, the Director of Rita Recovery and Tim Beard, President of Networthy Systems attend the same church. The church referred Tim, who manages the church’s computer network. The solution Tim recommended would allow Rita Recovery to achieve their goals of having a centralized data management system with centralized access and low maintenance – at an affordable cost that worked almost right out of the box! The most important factor for Rita Recovery was that a system be put in place immediately. Networthy Systems recommended Microsoft Small Business Server as the network’s reliable core. The server was set up and worked the instant it was installed. With the new system fully functional, Rita Recovery was ready to help the hurricane victims that needed relief. Sensitive information was collected and added to their secure SQL database – a feature included with the Microsoft Small Business Server solution.

Microsoft Solutions Used • Microsoft Small Business Server (SBS) with: • Windows Server 2003 • MS Exchange Server 2003 • MS ISA Server 2000 • MS SQL Server 2005 • Microsoft SharePoint Services • Microsoft Windows XP Professional • Microsoft Office 2003 Professional • Microsoft Outlook 2003 • Microsoft 2006 Streets and Trips with GPS

The Benefit

The implementation of Networthy Systems’ technology solution helped Rita Recovery reach its goals of having a system running immediately with a centralized network of information sharing and dissemination. Today the system runs trouble free, using Networthy System’s managed and proactive services. In fact, in the two years of service, the system has NEVER been down. The team of volunteers at Rita Recovery is now integrated and coordinated. The offices share a database, so efforts are not duplicated. Using Microsoft Streets and Trips with a GPS system, the staff of Rita Recovery easily leads their volunteers to the correct locations for their relief efforts. Hiring Networthy Systems to manage their systems has given Rita Recovery peace of mind. Networthy Systems takes care of everything tech related, allowing Rita Recovery to focus on helping hurricane Rita victims, an ongoing effort. The fast, reliable and cost-effective Microsoft solution has helped Rita Recovery quickly organize and serve this devastated community.

Click here to download in PDF format

Did you know? ...
Whatever you might need – from a new computer to a new phone system – chances are we can provide it!

Services we provide:

• Troubleshooting and problem solving on all networks and PCs
• Hardware installation and support
• Virus and spyware removal and protection
• Security solutions
• VPN (Virtual Private Networks)
• Remote access
• Server installations and upgrades
• Spam filtering and e-mail solutions
• Internet connection
• Web content filtering
• System backups, onsite and offsite
• Complete network management and support
• Help desk

We challenge you to find another computer consulting firm in Southeast Texas that would dare to make these promises:

1. We’ll Respond Within 60-Minutes or Less - Guaranteed. When you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help. If we fail to respond within that time frame, the work is free.
2. Lightning Fast Repairs. You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician the same day.
3. No Geek Speak. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.
4. 100% Unconditional Satisfaction Guarantee. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.
5. No Unpleasant Or Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
6. All Projects Completed On Time and On Budget - Guaranteed. When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME with no excuses.
7. Accurate Billing - Guaranteed. Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.

We make technology a power tool that increases your company’s profitability, productivity, and operations instead of a constant problem that costs you time and money.

Technology is a dual edge sword: it either significantly contributes to the success, profitability, and efficiency of your organization or it ends up being a huge headache and drain on your resources. That's why companies in the Golden Triangle trust us to install and support the technology that runs their business.

We will:

• Take the time to fully understand your business, your budget, and your expectations to make sure we are delivering what you want instead of what we think you should have.
• Provide proactive support to prevent downtime, data loss, and other disasters from happening instead of reactively putting out fires.
• Stand behind every recommendation we make with a 100% satisfaction guarantee.