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IT Support & Consulting in Beaumont Texas

Your Small Business IT Support Company

NetWorthy Systems provides professional IT Support for businesses in and around Beaumont Texas.  We strive to give our clients Enterprise-level services and solutions at prices that work for small businesses.  Time and experience has helped us develop best practices and workflow procedures around a proactive philosophy designed to keep your focus on your business, not your technology.

Our team of experts can become your outsourced IT department; responding to issues quickly, often before you even know about them.  Covering everything from your servers and network infrastructure, to your computers, workstations and mobile devices, we provide end-to-end solutions for all of your technology needs.

With NetWorthy Systems as your IT Support partner, you will experience:

• Less Downtime - Faster resolution leads to more productivity
• Fewer Day-to-day Issues - Proactive maintenance prevents issues in general
• More Opportunities - And more time in the day to take advantage of them
• Flat-Rate IT Budget - Know your IT expenses ahead of time, your accounting department will thank you!
• Infrastructure Protection - Keep your network and devices safe and secure
• Business Continuity - Through backup and disaster recovery methods and best practices
• A Good Night's Sleep - Knowing your business is in good hands 24x7.

Not sure where to begin, or even if NetWorthy Systems is a good fit for your organization?  Contact us to learn more about how we can help move your business forward.

Careers

Duties are performed in a highly customer orientated organization, where the exercise ofexcellent customer service, team work and relations are paramount. Duties include operating,monitoring and servicing multiple communications devices involving both voice and datanetworks.  Diagnose and test network and voice infrastructure. You will be expected to exerciseconsiderable initiative and judgment in planning and organizing work, carrying out the workprocess and modifying plans to meet unexpected situations.

Responsibilities will include:

· Participate in implementation, planning and coordination of hardware, software,configuration, sizing/storage, security, and disaster recovery systems.

· Maintains, troubleshoots, repairs or arranges for the repair of computers and peripheral equipment.

· Installs and de-installs computer software applications.

· Installs, diagnoses, and replaces voice and data communication equipment or cabling.

· Assists computer users.

· Assists with inventory of computer equipment and parts; maintaining records of repairs andservices performed.

· Assists with equipment installation, preventive maintenance, equipment upgrade andmodification of activities.

· Works with contract and vendor supplied personnel engaged in the installation, maintenance,and repair of computer equipment.

· Assists with receipt and installation of computer hardware, software and associated devices.

· Works within the main office or travels to client facilities to do the same work.

Required Skills

1.      Must have knowledge of Microsoft Infrastructure Solutions: Microsoft Windows Server, Active Directory, and Microsoft Exchange Server as well as.

2.      Fundamental understanding of network technologies, including TCP/IP, DNS, DHCP, switching / routing.

3.      Superb communication skills (written and oral).

4.      Strong critical thinking and problem solving skills.

5.      Customer support experience.

6.      Highest level of commitment to quality.

7.      Ability to generate, and desire to communicate, innovative ideas in a collaborative environment.

8.      Microsoft Certifications required.

PC Technician (Tier 1 Support)

Description:


* Assists end users with questions and problems they are experiencing with their desktop or workstation as related to software or hardware technology. May train end users in the use of software, hardware or telephone systems.

* Follows up with customers to ensure that technical issues are resolved according to customer expectations.

* Installs, configures or re-configures PC hardware and software as requested or apparent. This may include, but is not limited to moving physical equipment, including printers and/or installing cable.

* May also maintain an adequate spare parts inventory of systems, subsystems and component parts used for repair work.

* Prepares progress reports on worked performed to ensure that daily activity is captured correctly for historical purposes, to document installation procedures and to track customer service levels.

* Performs basic network administration activities, which includes monitoring local area networks and servers throughout the division. This may include monitoring the network and reporting or escalating issues to the division management or corporate support team. This may also include replacing, moving and installing printers.

* Assists in the support, installation, configuration and maintenance of Microsoft based multi-user operating systems.

* May assist corporate IT in providing end user access and authorization to various systems to maintain the appropriate security measures.

* Performs other duties as assigned or apparent.



REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:


* Knowledge and understanding of microcomputer environments and related systems required.

* A+, Network+, MCP certification preferred.

* Associate Degree in Technology related program preferred or relative work experience

* One - two years of personal computer technical experience is required, including the ability to perform basic PC software and hardware troubleshooting.

* Proven knowledge and understanding of the basic technical aspects of telecommunication equipment and transmissions may be required if incumbent has telecommunications responsibility.

* Customer service orientation is strongly preferred and the ability to work on multiple tasks required. Must have the ability to follow oral and written direction as they relate to the functions described above.

* Must be able to interact effectively with end users to determine hardware and/or software issues as described above.