Data Recovery in the Event of a Hard Drive Failure

If you use T-Mobile and a SideKick for your mobile access, this announcement comes as no surprise to you. If you don't, then read on.

Apparently, all of the data for Sidekick users is stored "in the cloud" and not locally on the phone. What this means is that your data resides on a server somewhere in cyberspace. If the server crashes, your mobile data (contacts, emails, etc.) is gone.

Which is exactly what happened to T-Mobile Sidekick users last week. The kicker is that T-mobile is blaming Microsoft (in a subtle way) for the data loss. Apparently, T-mobile's data cloud is managed by Danger, a company purchased by Microsoft last year. The company was performing update maintenance to the systems, which caused a crash. And guess what? No usable backup! The information is gone forever. T-Mobile initially issued an initial message of hope Saturday, but then changed their mind and let its customers know their information is gone forever. They are offering a free months data service to affected customers, but that seems like too little, too late in my opinion.

How can this happen to a huge company you ask? Simple. We see it every day at Networthy Systems with small and large companies. A backup program is turned on, and everybody assumes it is working properly. Backups are not managed, or monitored. Test restores are never performed to make sure that backup you have is actually usable.

If you run a small business, or even a large business, you need a third party to monitor your networks for various issues, including this one. Most businesses never recover from catastrophic data loss, and end up going out of business. If the person/group responsible for your IT needs is not regularly monitoring and TESTING your backups routinely, you are a ticking timebomb.

To Your Success,

Tim

The podcast regarding Email encryption, archiving, and SPAM prevention is now available for listening at Geek Free Radio. Tim Beard interviews Scott Barlow, VP at Reflexion Networks regarding new Federal and state laws about sending personal identifiable information via electronic means. They also discuss the merits of automatic archiving of all email communications in your company, and how you can combat SPAM as well. If you are responsible for a business, you'll want to listen to this podcast!

The podcast on digital photography is now posted on  Geek Free Radio. This show originally aired on March 2, 2010. Tim interviews Danny Keffer of Keffer's Photography regarding digital photography and the advances made over the last few years. If you get you megapixels confused with your megabytes, then this show is for you!

Yesterday was a holiday for employees of Networthy Systems. I worked in the office anyway, and when I arrived I noticed I had a voicemail waiting for me. I casually hit the button to listen to the voicemail, and much to my surprise, there was a woman from a small town north of our Beaumont offices demanding to know why I was stealing her business.

Below is the transcript of the voicemail, quoted word for word.

"Hi, this is *****   ********* from ********   ****. My issue is that you are using my domain name to direct business from people that search for my company to your business, which I would like to know why you're doing this. My number is *******. I'm sure ******   ********* would like to speak with you about this. So, give us a call back please."

Now, I don't know how most small business owners conduct their business, but I can tell you that I would never leave a voicemail like that for another business owner, even if they were guilty (which, of course, I'm not)  I politely called her back, and she proceeded to tell me that she had been doing "research" on this, and she would trust me if I told her that I wasn't doing this. To put this in plain english, she has no idea what she is saying, but she knows she is wrong, and she is not going to apologize. Instead she is going to make excuses, try to make up some techno-babble, and pretend that I might not be telling her the truth.

For the record, if she was a true web page designer, she would know what she was accusing me of was virtually impossible. And she didn't even take the time to research our website. If she had, she would have found that we don't even compete with them. We look for smart businesses, that know they need IT support and Proactive maintenance, and also know they should leave it to professionals. We don't even have a retail store front!!

I was perhaps abrupt with her, and for that, I must apologize. I just don't take unfounded, ridiculous accusations lightly.

After all, is it my fault that our web page is optimized so that a google search shows our company before hers? After all, the word "computer" returns over 922 MILLION hits!

Please don't run your business in this manner. It certainly won't make you a trusted professional!

To Your Success,

Tim Beard