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Duties are performed in a highly customer orientated organization, where the exercise ofexcellent customer service, team work and relations are paramount. Duties include operating,monitoring and servicing multiple communications devices involving both voice and datanetworks.  Diagnose and test network and voice infrastructure. You will be expected to exerciseconsiderable initiative and judgment in planning and organizing work, carrying out the workprocess and modifying plans to meet unexpected situations.

Responsibilities will include:

· Participate in implementation, planning and coordination of hardware, software,configuration, sizing/storage, security, and disaster recovery systems.

· Maintains, troubleshoots, repairs or arranges for the repair of computers and peripheral equipment.

· Installs and de-installs computer software applications.

· Installs, diagnoses, and replaces voice and data communication equipment or cabling.

· Assists computer users.

· Assists with inventory of computer equipment and parts; maintaining records of repairs andservices performed.

· Assists with equipment installation, preventive maintenance, equipment upgrade andmodification of activities.

· Works with contract and vendor supplied personnel engaged in the installation, maintenance,and repair of computer equipment.

· Assists with receipt and installation of computer hardware, software and associated devices.

· Works within the main office or travels to client facilities to do the same work.

Required Skills

1.      Must have knowledge of Microsoft Infrastructure Solutions: Microsoft Windows Server, Active Directory, and Microsoft Exchange Server as well as.

2.      Fundamental understanding of network technologies, including TCP/IP, DNS, DHCP, switching / routing.

3.      Superb communication skills (written and oral).

4.      Strong critical thinking and problem solving skills.

5.      Customer support experience.

6.      Highest level of commitment to quality.

7.      Ability to generate, and desire to communicate, innovative ideas in a collaborative environment.

8.      Microsoft Certifications required.

PC Technician (Tier 1 Support)

Description:


* Assists end users with questions and problems they are experiencing with their desktop or workstation as related to software or hardware technology. May train end users in the use of software, hardware or telephone systems.

* Follows up with customers to ensure that technical issues are resolved according to customer expectations.

* Installs, configures or re-configures PC hardware and software as requested or apparent. This may include, but is not limited to moving physical equipment, including printers and/or installing cable.

* May also maintain an adequate spare parts inventory of systems, subsystems and component parts used for repair work.

* Prepares progress reports on worked performed to ensure that daily activity is captured correctly for historical purposes, to document installation procedures and to track customer service levels.

* Performs basic network administration activities, which includes monitoring local area networks and servers throughout the division. This may include monitoring the network and reporting or escalating issues to the division management or corporate support team. This may also include replacing, moving and installing printers.

* Assists in the support, installation, configuration and maintenance of Microsoft based multi-user operating systems.

* May assist corporate IT in providing end user access and authorization to various systems to maintain the appropriate security measures.

* Performs other duties as assigned or apparent.



REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:


* Knowledge and understanding of microcomputer environments and related systems required.

* A+, Network+, MCP certification preferred.

* Associate Degree in Technology related program preferred or relative work experience

* One - two years of personal computer technical experience is required, including the ability to perform basic PC software and hardware troubleshooting.

* Proven knowledge and understanding of the basic technical aspects of telecommunication equipment and transmissions may be required if incumbent has telecommunications responsibility.

* Customer service orientation is strongly preferred and the ability to work on multiple tasks required. Must have the ability to follow oral and written direction as they relate to the functions described above.

* Must be able to interact effectively with end users to determine hardware and/or software issues as described above.